Athena's

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Terms and Conditions

Welcome to Athenas. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Athenas, you agree to follow these Terms. Please read them carefully.

1. General

By using our website, you confirm that you are at least 18 years old or have parental/guardian consent.
Athenas reserves the right to update, change, or replace any part of these Terms at any time. Updates will be posted on this page.

2. Products & Pricing

We make every effort to display accurate product details, images, and prices. However, slight variations may occur due to photography, screen settings, or fabric dye differences.
Prices are listed in [insert your currency, e.g., INR/USD] and may change without prior notice.
Discounts, offers, and promotions are subject to availability and may be withdrawn at any time.

3. Orders & Payments

By placing an order, you agree to provide accurate and complete information.
Orders are confirmed only after successful payment.
We accept payments through secure payment gateways. Athenas is not responsible for delays or issues caused by third-party payment providers.

4. Shipping & Delivery

We aim to dispatch all orders within the specified timeline provided at checkout.
Delivery times may vary based on your location and courier services.
Athenas is not responsible for delays caused by courier companies, customs, or unforeseen circumstances.

5. Returns & Exchanges

Returns and exchanges are accepted only under our Return Policy (please link your detailed policy here).
Items must be unused, unworn, and returned in their original packaging with tags.
Refunds (if applicable) will be processed to the original payment method.

6. Intellectual Property

All content on the Athenas website, including logos, images, text, and designs, is the property of Athenas.
You may not copy, distribute, or use our content without prior written consent.

7. User Responsibilities

When using our website, you agree not to:

Engage in fraudulent or unlawful activities.
Misuse the website for spamming, hacking, or spreading malware.
Provide false information or impersonate another individual.

8. Limitation of Liability

Athenas is not responsible for any direct, indirect, or incidental damages arising from the use of our website, products, or services.
We do not guarantee uninterrupted or error-free website access.

9. Governing Law

These Terms are governed by and interpreted according to the laws of [Insert Country/State]. Any disputes shall be resolved under the jurisdiction of the courts located in [Insert City/Country].

10. Contact Us

For any questions regarding these Terms & Conditions, please reach out to us:

Athenas
Email: athenaspunjabi@email.com
Phone: +91-9761046228

Return and Refund Policy

Last Updated: 01-10-2025

At Athenas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund & Return Policy below.

1. Eligibility for Returns

You can request a return or exchange if:

The item is unused, unworn, unwashed, and in its original condition.
The item has all original tags, labels, and packaging intact.
The request is made within 5-6 days from the date of delivery.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Customized or made-to-order products.
Items purchased during clearance/sale events.
Innerwear, accessories, or hygiene-sensitive products.
Items showing signs of wear, damage, or alteration by the customer.

3. Return & Exchange Process

Contact our customer support at athenaspunjabi@gmail.com or +91 9761046228 within the return window.
Provide your order number, product details, and reason for return/exchange.
Once approved, ship the item back to our return address (shipping details will be provided by our team).
After inspection, we will process your refund, exchange, or store credit.

4. Refunds

Refunds (if approved) will be initiated to your original payment method within 7–10 days after we receive and inspect the returned item.
Shipping charges, COD fees, and handling fees are non-refundable.
In some cases, refunds may be issued as store credit for future purchases.

5. Exchanges

Exchanges are subject to product availability.
If the requested item is out of stock, you may opt for a refund or store credit instead.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

Contact us within 48 hours of delivery with pictures/videos of the product.
We will arrange a replacement or full refund at no extra cost to you.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged/incorrect product sent by us.
We recommend using a trackable shipping service to ensure your return reaches us safely.

8. Contact Us

For any questions or assistance regarding returns or refunds, please contact us: