At Athenas, we are committed to delivering your favorite clothing pieces safely and on time. Please read our Shipping Policy to understand how we process and deliver orders.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been placed and another email with tracking details once it has been shipped.
2. Shipping Methods & Delivery Time
We work with trusted courier partners to ensure safe delivery of your products. Estimated delivery times are:
- Domestic Shipping (within India): 3–7 business days.
- International Shipping (if applicable): 7–21 business days.
Delivery times may vary depending on your location, courier delays, customs clearance, or unforeseen events.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location and order weight.
- Free shipping may be available for orders above ₹4000.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number by email/SMS.
- You can track your order on the courier’s website until it reaches your doorstep.
5. Delays & Issues
- Athenas is not responsible for delivery delays caused by courier partners, natural events, or customs processes.
- If your order is delayed beyond the expected timeframe, please contact us, and we will assist you.
6. Incorrect Address
- Customers are responsible for providing accurate shipping information.
- Athenas will not be held liable for orders shipped to the wrong address due to incorrect details provided at checkout.
7. International Shipping (if applicable)
- Customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the customer’s responsibility.
- Delivery times may vary due to customs clearance.
8. Contact Us
If you have any questions about shipping, please reach out to us:
Athenas
Email: [your@email.com]
Phone: [+91-XXXXXXXXXX]